Before changing the work,
see how it happens.

The pilot has a Goal. The analyst now follows one real run from request to delivery. Every workflow has three elements: System, Tools and People. Record them with waits, failures and sample outputs. The resulting brief guides both execution design and evaluation.

Every workflow has three elements. Write them down.

System: logic, steps and exceptions. Tools: software and data. People: who performs, decides, approves and handles failures.

Turn the observation into an acceptance brief.

The analyst combines the Goal, steps, tools, people and acceptance examples. Give this brief to the developer: execution and evaluation start from the same input.

Acceptance brief

Give the acceptance brief to the developer to design both harnesses.